FAQ
Frequently Asked Questions
1. What payment methods do you accept? We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options.
2. How can I track my order? Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your shipment.
3. Do you offer international shipping? Yes, we offer international shipping to many countries worldwide. Shipping costs and delivery times may vary depending on the destination. Please refer to our Shipping Policy for more information.
4. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy within 14 days of purchase. Please see our Return Policy for detailed instructions on how to initiate a return.
5. How do I know what size to order? To ensure the best fit, we provide a detailed sizing guide on our website. You can refer to this guide to determine the appropriate size for you. If you have any questions or need further assistance with sizing, feel free to contact our customer service team.
6. Can I cancel or modify my order after it has been placed? We strive to process orders as quickly as possible, so it may not always be possible to cancel or modify an order once it has been placed. However, please contact our customer service team as soon as possible, and we will do our best to accommodate your request.
7. How can I contact customer service? You can reach our customer service team via email at contact@portofspainshop.com . We are available to assist you with any questions or concerns you may have.
8. Do you have a physical store location? At this time, we operate exclusively as an online store. However, we are continuously expanding and exploring new opportunities. Be sure to subscribe to our newsletter and follow us on social media for updates on any future store openings.