Shipping and Return Policy

Processing Time:
Orders are typically processed and shipped within 1-3 business days of purchase. Please note that processing times may vary during peak seasons or promotional periods.

Shipping Methods:
We offer a range of shipping options to accommodate your needs:

  • Standard Shipping: Estimated delivery within 5-8 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • International Shipping: Estimated delivery times vary depending on destination and selected shipping method.

Shipping Costs:
Shipping costs are calculated based on the weight of your order and your selected shipping method. Exact shipping costs will be displayed at checkout before you finalize your purchase.

Order Tracking:
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the status of your shipment using the provided tracking number.

International Shipping:
For international orders, please note that additional customs fees, taxes, or duties may apply upon delivery. These fees are determined by the destination country's customs policies and are the responsibility of the recipient.

Port of Spain Returns and Exchange Policy

Welcome to our store! We want you to be completely satisfied with your purchase from Port of Spain. We are proud to be part of the sustainable fashion movement by offering unique, print-on-demand items made just for you. As we do not hold inventory, each item is created specifically for you based on your order. This allows us to minimize waste and reduce our environmental footprint.  Due to the custom nature of our products, we offer store credit for returns, which must be used within 60 days.

Returns

  • Eligibility: Returns are accepted within 30 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Process: To initiate a return, please contact our customer service team at [customer service email] with your order number and the reason for the return. Once your return is approved, we will provide you with instructions on how to send your item back.
  • Store Credit: Once your return is received and inspected, we will notify you of the approval or rejection of your store credit. If approved, a store credit will be issued and sent to you via email. This store credit must be used within 60 days from the date of issuance.

Exchanges

  • Process: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [customer service email] with your order number and a photo of the defective or damaged item.
  • Store Credit: If an exchange is not possible due to inventory or other reasons, we will issue store credit which can be used towards a future purchase. This store credit must be used within 60 days from the date of issuance.

Non-returnable Items

  • Gift cards
  • Sale items

Additional Information

  • Shipping Costs: Customers are responsible for return shipping costs. Shipping costs are non-refundable.
  • International Returns: For international orders, please contact our customer service team for specific return instructions.

We appreciate your understanding and thank you for supporting Port of Spain. For any further questions, please contact us at contact@umbrellaemporium.com or contact@portofspain.shop.  Check the brand label in your  item and select the corresponding e-mail to communicate with.

 

Given our commitment to sustainability and the nature of print-on-demand production, each item is printed and crafted uniquely for you, in the size and specifications you have chosen. Therefore, it's essential to make responsible and careful purchases.

Making Responsible Purchases

To ensure that you are completely satisfied with your purchase, please take the following steps:

  1. Check the Size Chart: Each product comes with a detailed size chart. Please review this chart carefully and measure yourself accurately.
  2. Read Descriptions Thoroughly: Pay attention to the garment’s fit and aesthetic descriptions to understand how it will look and feel.
  3. Order Accordingly: Based on your measurements and fit preferences, decide if you need to order a size up or down. Consider how you like your garments to fit—closer to the body or a bit looser.

If the Item Doesn't Fit

If your item doesn’t fit as expected, consider these options:

  • Re-Gift: Share the love by gifting the item to a friend or family member who might appreciate it.
  • Introduce a Friend to Our Brand: This is a great way to introduce someone to our sustainable fashion brand.
  • Resell: You can also resell the item. There are many online platforms where you can find a new home for your purchase.

Damaged or Lost Packages

While we strive for excellence, we understand that sometimes things don't go as planned. If your item arrives damaged or if you haven't received your package, please contact us immediately.

  1. Damaged Items: If your item arrives damaged, please reach out to our customer service team with photos of the damage and your order details.
  2. Lost Packages: If your package hasn't arrived within the expected delivery time, contact us, and we will assist in tracking and resolving the issue.

We appreciate your understanding and support in helping us reduce waste and contribute to a more sustainable fashion industry. By making thoughtful purchases, you are playing a crucial role in this effort.

Thank you for shopping with us and supporting sustainable fashion!

 Returns For Damaged or Defective Items:


If you receive a damaged or defective item, please contact our customer service team immediately for assistance. We will work with you to resolve the issue as quickly as possible

  • Items must be returned within 14 days of purchase.
  • Items must be unworn, unwashed, and in their original condition with tags attached.
  • Original packaging must be included.

How to Initiate a Return:
To initiate a return, please follow these steps:

  1. Contact our customer service team at contact@umbrellaemporium.com or  contact@portofspain.shop to request a return authorization.
  2. Pack the item(s) securely in the original packaging.
  3. Include a copy of the original invoice or order confirmation inside the package.
  4. Ship the package to the address provided by our customer service team.

Return Shipping:
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect item received, damaged item).

 

Contact Us:
If you have any questions or concerns about our shipping and return policy, please don't hesitate to contact us at umbrellaemporium.com or contact@portofspain.shop. Our friendly customer service team is here to help!